• Service Policy

    Enjoy Our Professional 24/7 Online Customer Service

    Pre-sale Service

    • Before signing the contract, Varisigns will offer various proposals of production process, the technical consultation, testing samples, selection of equipment models etc.
    • Free training for clients’ staff in our factory on:
    • 1)Common operation of the machine & software;
    • 2)Basic maintenance and cleaning;
    • 3)Solutions to common hardware & software malfunction;
    • On-site Technical Support: If clients need on-site installation assistance, clients shall bear the relevant costs including visa, hotel, transportation and accommodation.

    After-sale Service

    • Varisigns guarantees that all the products are qualified in quality and the technical specifications have reached the factory inspection of OQC (Outgoing Quality Control).
    • The entire body of all equipments or machines (except consumables) we sell is provided with a 2 - year warranty.
    • Maintenance methods in which two options (either - or) available for the buyer: 
    • 1)Normal: The buyer sends back a problematic part and Varisigns will identify whether repair or change a new one. 
    • 2)Urgent: The buyer purchases a replacement and meanwhile sends back the problematic part, and then Varisigns will identify and decide whether refund the replacement. 
    • The Start Time of Warranty: Once such an equipment is shipped out. 
    • For maintenance service, please provide the invoice of purchase order (on which it indicates the equipment or machine model number, name and sold date), equipment or machine serial number, trouble or breakdown description, and better attach photo (s) or video (s). 
    • The purchase order PI is the essential proof for maintenance which ensures your legal interest and right. Please keep it properly after purchase.
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***Privacy Policy***

Varisigns highly values your privacy and ensures your online security seriously. In order to make you understand our policy fully, we provide the notice below to explain our online information practices and the choices you can make about the way your information is collected and used. If our Privacy Policy is updated, all revisions will be posted on this page. We reserve the right to update the privacy policy any time.

Information Collected 
We collect your information in different ways on Varibend.com. One purpose for collecting personal information is to provide our customers with an efficient, meaningful, and customized online experience. For example, your personal information can be used to:
* Help make this site easier for you to use by not having to enter information more than once.
* Help you find information, products and services more quickly.
* Help us create content on this site that is most relevant to you.
* Help remind you of new information, products and services that we offer.
At the same time, when you make a purchase from Varibend.com, we collect your name, email address, shipping and billing address(es), phone number and credit card number. We collect this information in order to bill you for your order. We will not disclose your information to any third party, other than as necessary to fulfill your request, e.g. to ship an order. 

Information Use
Information collected may be used to enhance your shopping experience in the following ways:
* Register to be a member of Varibend.com (if have)
* Deliver products and services that you have purchased
* Prevent fraud and bill you for your purchases
* Confirm your orders
* Respond to your customer-service inquiries or requests
* Introduce great valued and featured items to you
* Find and stock the products you want
* Customize your shopping experience

Security
Your personal information will be automatically encrypted or encoded before it is sent over the Internet by Secure Sockets Layer (SSL). When you enter Varibend.com, any personal information including address, telephone number, account number and other information that personally identifies you, is secured through data encryption technology. This protection applies in areas including but not limited to, online ordering, order status, and credit application. Any access to your personal information is restricted. Only employees who need access to this information to perform a specific job are granted the access to it. The site contains links to other web sites, and Varibend.com is not responsible for the content or privacy practices on those third party web sites. You may need to review their respective privacy policies as well.