Frequently Asked Questions

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FAQs

Most frequent questions and answers about channel letter machines.

For startup your sign business and make your channel letter fabrication automated with our channel letter bender machine, we normally do not suggest to invest more, basically you can start with our entry level model VAM-S3 for both stainless steel and aluminum letters, or if you only make aluminum channel letters, go with the model VAM-S1 which is capable of making all kinds of aluminum profiles, including the trim cap letters. Well, if you have enough budget and ready to invest more to grow big, the bender VAM-S6 Plus as recommended which covers all channel letters production.

The answer is yes but not totally, cause we have both Yag laser and fiber laser welder, the Yag laser including the models GY-W300/400/500, these models can weld both stainless steel and galvanized steel perfectly but for welding aluminum even we say the more power with 500 watts which can weld aluminum alloy but not truly strong enough, so we’d like to recommend you the fiber laser welding machine GY-WF1000/1500 would be the best choice for welding aluminum channel letters.

We might say the big difference is about the price range, and different configurations make them capable of slotting/bending different channel letter coils with different thickness and width. Ask for the comparison chart from the online customer service, you will have a clear image in mind.

Yes, our letter bending machine will come with computer and software installed, which make it easier for you to run a machine, ready to plug and play.

Truth to be told, our machine is capable of working 24 hours continuously, because most of the parts are imported with high quality, such as Omron sensors, Delta A2, Japan Mitsubishi/FUJI Servo system and SMC components.

Absolutely yes, we have the channel letter machines sold all over the world, you can consult with our online customer service or contact our sales team for the reference information freely at any time.

It normally takes around 30 days by sea and 7 days by air to most of the areas.

Yes, we also have the channel letter coils for sale which will be a great helpful for you to save a lot of time to look around, all these coils are workable on our letter benders.

Firstly, our bender software has no limit for the size you can work on, just the bending blade height determines the letter depth. Secondly, how small the letter you can do depends on the  bending blade structure, as all our machines use the telescopic bending blade which features smaller bending radius and sharper corners, so we are going to say the minimum channel letter height could be reached in 6 centimeters (2.4’’), and the maximum could be up to 2 meters (6.56ft) high or more.

We have laser cutting machines for both metal and nonmetal materials, fiber laser cutting machine for cutting metal only, and Co2 laser cutter which is capable of cutting both stainless steel, galvanized steel and acrylic. While apparently, if you want to cut both, the mixed laser cutter GY-1325M would be a great choice. You also want a CCD cameral on it to cut off your printing arts? Bingo! Go with the model GY-1325L.

Well, this topic we wouldn’t talk about how best our machines are, because we have talked a lot in our pages and blogs, we are going to talk about the problems you might have if you go with other suppliers from 3 aspects. 1) Price, we exactly know you might have much more cheaper offers from other suppliers, but good product will always speak for itself, poor machine parts quality could not keep your machine up and running in 99.9% of the time, once it break down, you will have a loss in production. 2) Software, 90% of the machines in the market they use the universal software which comes from the third-party software company, which means it might have the 30% of possibility of software crash. 3) After-service, most of the suppliers only provide one-year warranty with dead service, this will make you spend more time on it which means you cannot get the fast respond and rapid solution as expected.

Not actually, the bender software interface is simple and easy to understand, we helped a lot of beginners in bender machines, if you have a basic knowledge of computers and are willing to spend a little time on learning, it is not a big job.

Regarding the hardware, it might last all lifetime because most of the parts are Die casted, not easy to get deformation. The point is the lifetime of the electric components which might last about 2 or 3 years.

Normally we quote with shipping by sea in terms of FOB, CIF, shipping by air is available if customer needs, we also have a lot of experience in offering door to door service which means shipping to your factory address with the best shipping rate. Just waiting for your machines without any worries.

Most of our machines are in stock and ready to be shipped, so just send your deposit and we could make the fast delivery within one week.

Normally the wire transfer preferred in 30% deposit to get started the production (shipping arrangement), and balance payment before shipment. Of course you also can send payment by credit card, we shall receive it per PayPal account with our company email address affiliated. (Relevant PayPal fees will occur and shall count on your side.)

Once you bought machines, our relationship just begins, you can get Teamviewer support online, video tutorials or manuals of paper work. Welcome to our factory for free training, or we can send our technician to your site for giving training and installation service, but you shall bear the relevant charges, such as the round air tickets, food and accommodation, engineer service charges range in 100~150USD per day. The training period takes 2 days for one machine as recommendation.

Two-year warranty time for free parts replaced (wear parts excluded), lifetime unlimited service and 24/7 online support whenever needed.

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